How to use Support Groups: verification desk
- Sign in at Directorate sign-in with your email, password and authenticator code.
- Open Verification. Press Start call on a member, so nobody else calls them at the same time.
- Ask the member to read out their name, voter card number, NIN and polling unit. Never read a NIN out first.
- Record the outcome. Three unanswered attempts count as a failed call-back.
- Check the voter card on INEC's public voter-verification service, then record PVC found or Not found. This is a manual check.
- Follow the call script shown when you start a call. Record Confirmed only after the member re-confirms consent (step 6) and tick the box.
How your data is used: privacy notice.